Do I need a membership to use the space?
No. You can register for an account via Regus and book day co-working or meeting rooms as and when you need them.
What membership options are available?
We offer Virtual Office, Dedicated Desk, Business Lounge Membership, and Office Membership options.
Is there a minimum contract length?
No. You can use the space on an ad-hoc basis or choose a monthly or annual membership.
Can I upgrade, downgrade, or pause my membership?
Yes. Month-to-month members can upgrade or cancel their membership with 30 days’ notice.
Are memberships rolling or fixed-term?
Both options are available. Longer membership terms offer better value.
Do you offer a free trial or taster day?
We don’t offer free trials, but you can book by the hour to try the space before committing to a plan.
Do you accept walk-ins?
Yes. You will need to register an account online first, as we can’t do this at the front desk. Once registered, you can book instantly and start straight away. We do recommend booking in advance where possible.
What are your opening hours?
Monday to Friday, 9:00am – 5:30pm.
Do members have 24/7 access?
Yes. Dedicated Desk and Permanent Office members receive 24/7 access.
How do I access the building?
You’ll be provided with an access control card.
Is on-site support available?
Yes. A Centre Manager is available on-site Monday to Friday, 9:00am – 5:30pm.
What if I need access outside normal hours?
This can be requested directly with the Centre Manager.
Where are you located?
We’re in the centre of Congleton, right on the high street.
Is parking available nearby?
There are several car parks around the town centre, along with limited street parking. Please check local permits and time restrictions to avoid fines.
Is the space accessible by public transport?
Yes. We’re directly opposite the bus station and taxi rank, and just a 10-minute walk from the train station.
Is the building wheelchair accessible?
Yes. Co-working spaces and most meeting rooms are on the ground floor, with a wheelchair-accessible entrance and lift access to the large boardroom.
Do you offer bike storage?
Yes. Secure bike storage and lockers are available at no extra charge.
Are monitors or desk equipment provided?
Yes. Monitors and laptop stands are available free of charge on a first-come, first-served basis.
Do you have private areas for calls?
Yes. We have soundproof phone booths which can also be used as private workspaces.
How far in advance can I book?
You can book as far in advance as you like.
How many people can your meeting rooms accommodate?
Our rooms can accommodate 2, 4, 8, 14, or 20 attendees, depending on the room and layout.
What is your cancellation policy for meeting rooms?
Full refund for cancellations made 10+ days before the event
50% refund for cancellations made 5–9 days before
No refund for cancellations within 5 days
Bookings can still be amended to a different date.
Can rooms be set up for presentations or workshops?
Yes. Our first-floor boardroom can be arranged in boardroom, theatre, or workshop layouts.
Do you offer or allow catering?
Yes. Catering can be added during booking under “Additional Services” (additional charges apply). Individual lunches are welcome, but outside caterers providing buffets are not permitted.
Is high-speed Wi-Fi included?
Yes.
Are printing and scanning services available?
Yes, available at the front desk.
Do you have kitchen facilities?
Yes. Our kitchens include microwaves, dishwashers, toasters, fridges, crockery, and cutlery.
Are tea and coffee included?
Complimentary instant tea and coffee are included with every booking. Barista-style bean-to-cup coffee, hot chocolate, and speciality drinks are available for £1 each.
Are pets allowed?
Yes - well-behaved dogs are welcome. We provide water stations and treats.
What other amenities do you offer?
On-site shower facilities, free lockers, discounted pick ’n’ mix, a fully equipped professional podcast studio (surcharge applies), and exclusive discounts with local cafés and delis.
Do you host networking or community events?
Yes. All events are listed on The Space events page.
Are events included with membership?
Yes. Events are open to everyone.
Can members collaborate or promote their businesses?
Absolutely. We actively encourage collaboration and knowledge-sharing within our community.
Can I host my own event or workshop?
Yes. Our presentation staircase and event space are available for hire and can be tailored to your event, including workshops, seminars, networking events, and more.
How much does it cost?
Day co-working starts from £3.13 per hour, with meeting rooms from £13 per hour. Prices are dynamic and may vary based on demand.
What’s included in the price?
High-speed Wi-Fi, lockers, refreshments, and on-site reception support.
Are there any hidden fees?
Late payment fees may apply to overdue invoices.
How does billing work?
Membership billing runs monthly, starting on the 1st of the month, with payment due by the 15th. All billing is one month in advance.
What payment methods do you accept?
Credit/debit cards and direct debit via your online account. Cash and on-site payments are not accepted.
Can I receive invoices for business use?
Yes. This can be set up directly within your online account.